Payment Setup Guide
This guide explains how to set up payment processing for your events so you can sell tickets.
Overview
The platform uses a platform-onboarded payment model:
- Platform onboards you as a sub-merchant through Stripe Connect or PayPal Partner Platform
- Payments are processed through the platform's payment infrastructure
- Commission is automatically deducted from each transaction
- No need to create your own payment account or configure webhooks
- Platform handles all payment processing complexity
Supported Payment Providers
| Feature | Stripe | PayPal |
|---|---|---|
| Payment Methods | Credit cards, debit cards, and more | PayPal accounts and credit cards |
| Best For | International events | PayPal-preferred attendees |
| Verification | Business details, bank account, documents | Business details, bank account, documents |
| Setup Complexity | Simple - platform handles everything | Simple - platform handles everything |
Choosing a Payment Provider
Both Stripe and PayPal offer similar features through our platform. Choose based on your attendees' preferences or your existing business accounts. You can also connect both providers if needed.
Setting Up Stripe
Stripe
Connect Your Stripe Account
- Go to your organization's Payment Account page
- Click "Connect with Stripe"
- You'll be redirected to Stripe's website to complete onboarding
- Provide your business details, bank account information, and verification documents
- After completing onboarding, you'll be redirected back to the platform
No Additional Configuration Needed
- Platform automatically handles all payment processing
- No manual webhook setup required
- Commission is automatically deducted from each transaction
The onboarding process typically takes 5-10 minutes. Make sure you have your business information and bank account details ready before starting.
Setting Up PayPal
PayPal
Connect Your PayPal Account
- Go to your organization's Payment Account page
- Click "Connect with PayPal"
- You'll be redirected to PayPal's website to complete onboarding
- Provide your business details, bank account information, and verification documents
- After completing onboarding, you'll be redirected back to the platform
No Additional Configuration Needed
- Platform automatically handles all payment processing
- No manual webhook setup required
- Commission is automatically deducted from each transaction
How Payments Work
For Attendees
Attendee Payment Flow
Select Seat
Attendee chooses their preferred seat from the seating chart
Checkout
Click "Checkout" and review order details
Complete Payment
Enter payment information securely through Stripe or PayPal
Receive Ticket
Ticket is automatically issued and appears in "My Tickets"
For Organizers
Organizer Payment Processing
Payment Received
Attendee completes payment through secure payment form
Automatic Processing
Platform creates transaction record and deducts commission (default 5%)
Fund Transfer
Remaining funds are transferred to your account
Ticket Issued
Attendee automatically receives their ticket
No Monthly Invoicing
Commission is deducted per transaction, so you don't need to worry about monthly invoices. Funds are transferred to your bank account according to your payment provider's payout schedule (typically 2-7 days).
Commission Structure
Commission Details
- Default Commission: 5% of each transaction
- Custom Commission: Some organizations may have custom commission rates
- Automatic Deduction: Commission is deducted from each transaction automatically
- No Monthly Invoicing: Commission is handled per-transaction, so no invoices needed
Viewing Transactions
- Go to your organization page
- Click "Transactions" (coming soon)
- View all payment transactions
- See commission amounts for each transaction
Viewing Payouts
- Go to your organization page
- Click "Transactions" to view all payment transactions
- See commission amounts deducted from each transaction
- View payout history to see when funds were transferred to your account
Troubleshooting
Tickets Not Being Issued
Troubleshooting Steps
- Verify payment was actually completed successfully
- Check your transaction list to see payment status
- Ensure the event and seat information is correct
- Contact support if issues persist
Payment Issues
Check These Items
- Verify your payment account is fully verified and active
- Check that your bank account information is correct for payouts
- Review transaction details in your organization dashboard
- Contact support for payment-related questions
Commission Questions
Check your organization's commission percentage and review transaction records to see commission calculations. Contact support for questions about custom commission rates.
Best Practices
- Complete Verification: Ensure all required business information is provided during onboarding
- Monitor Transactions: Regularly check your transaction list to track payments
- Keep Records: Review transaction history for accounting purposes
- Update Payment Info: Keep your bank account information current for payouts
- Verify Account Status: Ensure your payment account remains active and verified